Troubleshooting

Common blockers and what to do.

Re-auth banner / token expired — Reconnect with X. Snapshots stay.
Out of credits (402) — wait for monthly top-up or upgrade on Credits.
Plan allowance (403) — included scans or deep limit reached; enable overage on paid if you need extra scans.
Scan already running (409) — one active job per user; wait for completion.
List larger than plan cap — only the first N accounts score; upgrade for a higher cap.
Empty cut pack usernames — scan both graphs so usernames resolve from snapshots.

Still stuck? Contact with your @handle and what you clicked — never paste OAuth tokens.

About the illustrations: Figures in Docs are synthetic UI mockups (SVG diagrams with demo handles such as @demo_promo_bot). They are not screenshots of a live account or production data. Labels and layout approximate the portal for teaching; your product UI may differ slightly by plan and viewport.